About the Project
2026-2027
The Community Health and Social Services Network launched its new Patient Navigation Network (PNN), an initiative designed to improve access to health and social services for English-speaking communities across Québec. The project is supported with funding from the Secrétariat aux relations avec les Québecois d’expression anglaise (SRQEA).
While many Quebecers face both the challenges of navigating the complexities of the provincial health system and the stress of their medical situation, the PNN represents a significant step toward addressing persistent linguistic barriers faced by English-speakers when accessing care. Language plays a fundamental role across the entire continuum of healthcare, serving as the main channel for communicating symptoms, diagnosis, treatment planning, and following medical instructions. Clear communication—especially when delivered in a patient’s preferred language and in plain terms—is closely associated with greater safety, fewer medical errors, and improved health outcomes.
Through this initiative, patient navigators will be deployed in 11 regions to help individuals better understand and navigate the health and social services system.
PNN Project Goals
- Establish Patient Navigators (PNs) for patients in various regions of Quebec.
- Improve access to health and social services as well as medical information in English.
- Improve English-speaking patients’ compliance with pre- and post-treatment instructions by ensuring they have access to information in English.
- Strengthen support for healthcare professionals who provide services to their patients.
- Increase awareness among clients and healthcare professionals of the services available in English.
- Further raise awareness among patients and healthcare professionals of the importance of providing services in English when requested.
This initiative aims to achieve the following outcomes for English-speaking individuals:
Easier access to services
in English
Improved access to healthcare
and medical information
Improved continuity of care
Key Functions of Patient Navigators
Navigation and Guidance
Guide English-speaking patients through the health and social services system, including appointments, filling out forms, and understanding medical information
Liaison and Accompaniment
Act as a liaison between patients and provider; offer accompaniment and emotional support
Identify and Address Barriers
Identify and help overcome barriers to care (e.g. transportation, lodging, language, culture)
Promotion and Referral
Advocacy and Collaboration
Advocate for patient needs and collaborate with healthcare professionals
Client Records and Data Collection
Maintain accurate client records and document all interactions
Inter-Regional Patient Navigation
Assist with travel logistics for inter-regional care